Creating a new process can often seem like an exercise in problem solving. One must have a good idea where the process ends before one can find a path to get there.

Another major factor in this process is the understanding of the people who will use the new process. If they can’t follow the path, the path is meaningless and the process has failed. Knowing one’s audience and being able to explain oneself in more than one way are key factors in this.

One useful tactic in creating a new process is to map out the steps involved in getting from point A to point B. Breaking a process down into smaller, more easily digestible pieces can make the end result a much more palatable experience.


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